Returns

If for any reason, you are not completely satisfied with your purchase, you may return it for up to 365 days from the original purchase date -- Javari.co.uk will even pay for the return delivery if you are returning items that were delivered to a UK address. Please note that while we do offer free return delivery to our customers in the UK, we cannot currently offer this service to our international customers.

Our Online Return Centre makes returns easy.

Merchandise must be unworn, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.

Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, colour, or style.

Incorrect Merchandise: Please visit our Online Return Centre.

Exchanges

Javari.co.uk does not offer exchange on items. If you would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. See below for how to send a return to us.

As stated above, merchandise must be unworn and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets those guidelines.

Because of the time involved in dispatching and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available.

Please note that if the price of the item has changed since you placed your original order, Javari.co.uk will be happy to honour the previous price on your new order--just contact us.

Packing & Sending Your Return

The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you.

Keep in mind that postage from the United Kingdom is free.Any postage that you incur will be refunded when we receive your return.

Returning an item you ordered yourself

1. Please use the Javari.co.uk cardboard box and the manufacturer's original package to return the item. 
2. Visit our online returns centre, at: http://www.javari.co.uk/orc.
3. Click the button that says "I ordered the item."
4. Answer all questions to complete the return process.
5. Print the return labels and follow the instructions on the screen.
6. When you complete the online return process, we will send you a confirmation e-mail that contains details about your return.
7. If the item that you are returning does not have a pre-paid label and requires you to pay for return delivery, your return postage will be refunded when we receive your return package if you are returning items that were delivered to a UK address.
8. Labels for international customers will not be pre-paid and international customers will not be refunded for return delivery costs.

Returning an item you received as a gift
Here's how to send us your return (keep in mind that after you return your gift, the refund will go to the gift purchaser):

1. Re-pack your unused item in the original packaging.
2. Include the original packing slip.
   (If you have lost the packing slip, we'll be happy to look up your order number which will be used to ensure your return is processed correctly--just contact us.)
3. Print out the return label you see on the page, tape it to the box, and post your return. Postage is free if the package is mailed from the United Kingdom. If you do not receive a pre-paid label, please contact us.
4. It may not be possible to refund the postage to the gift receiver. In this case the customer needs to contact us and we will arrange a Citylink collection.
5. Labels for international customers will not be pre-paid and international customers will not be refunded for return delivery costs.
6. Our return delivery address:
   Javari - Customer Returns
   Bankhead Park
   Glenrothes
   Fife
   KY7 6GH
   United Kingdom

Returning an item you did not order

If you received an item that you did not order, please contact us via e-mail or phone for instructions on how to return the item.          

Refunds on Returns Postage

You can print a returns label using the ORSC. If you cannot print a pre-paid label, any postage charges incurred will be refunded back to you if the item was delivered to a UK address. Please note that while we do offer free return delivery to our customers in the UK, we cannot currently offer this service to our international customers.                                                                                                                   

Packing slip and Order Number

Finding the Order Number on Your Packing Slip: Look for a chain of characters located below your billing address: e.g., Order ID xxx-xxxxxxx-xxxxxxx.

If you no longer have the packing slip: Visit our online Returns Centre and complete the return process. We'll provide you with a return authorisation bar code, a return label, and additional mailing instructions for returning the item.

Unfortunately, Javari.co.uk cannot be responsible for returns packages lost in transit.

Allow four weeks from the dispatch date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement. Return mailing labels obtained from our online Returns Centre are valid for domestic returns only.

Product Recalls and Safety

Javari.co.uk takes its obligations as a retailer seriously and will, therefore, co-operate fully with manufacturers and national authorities in product safety matters.

When we are notified of a product recall by a retailer or a national or European authority, we stop selling the product as quickly as possible. We will also contact customers who have already purchased the item from us, by e-mail, to advise them of the measures put in place by the manufacturer or the authorities.

If you would like to know more about current product recalls, please check the following EU websites:

• EU Rapid Alert System for Dangerous Non-Food Consumer Products (RAPEX)
  http://ec.europa.eu/consumers/dyna/rapex/rapex_archives_en.cfm
• EU Rapid Alert System for Food and Feed (RASFF)
  http://ec.europa.eu/food/food/rapidalert/index_en.htm