Problem with an Order?

If something is wrong with an order we certainly want to help you. Please read the information below for more on how to proceed.

Do you need to cancel or change an order that has not yet entered the dispatch process? Find out how to cancel an item from an order or change delivery or billing information.

Did you receive a damaged or defective item? If the item has been damaged or is defective, follow the instructions listed here for requesting a replacement and making a return.

Did you receive the wrong item or an item you didn't order? You can double-check your order by going to My Account, clicking on the "View orders" link and examining the appropriate order. You may also check the packing slip to verify the contents of what was sent to you. If you have received a wrong item, please contact us.

Have you received a duplicate of an item for which you have placed an order? In this instance we request that you return this product to us. Please follow the instructions for making a return here. If you have noticed a duplicate order in My Account that has not entered the dispatch process you may cancel the duplicate before it is dispatched to you.

Are you missing an item? Check the packing slip that was included with your order. In order to fill your order quickly and efficiently we may have split your order into multiple shipments, which we would indicate on the packing slip. Visit the relevant order summary in My Account for estimated delivery dates for every item associated with your order.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in My Account in the "View orders" section. Here you will find estimated delivery dates and package tracking numbers (where applicable) once the carrier has made them available.

Need further assistance? Contact our customer service here.